Customer Service Center

At Deltacom, a genuine commitment to Customer Care drives the very essence of our business. We put our values – commitment, respect and truthfulness – into practice everyday. Expect timely, candid information about your installation, service and billing, with no surprises or secrets.

We're here to maximize your business productivity and enable your success with a consultative approach and compelling customer experience.

To continually improve our performance, we also regularly engage with our customers to obtain feedback.

Our Comprehensive Approach to Customer Care
Our Customer Care Center is staffed with local, knowledgeable professionals and supported by responsive, trained technical consultants and account managers.

Our Repair Commitment
Deltacom owns and operates a highly reliable network with technical support specialists who are available 24 x 7.

A Commitment Program
Enduring partnerships drive our business, and we know our most valuable assets are customer satisfaction, opinions and feedback. With that in mind, your Account Management team will:

  Share the Deltacom Expectation Guide and Welcome Package with you,
     which outline key service milestones and information.

  Review your first month's invoice for accuracy and possible cost-savings
     opportunities.

  Conduct strategy sessions focusing on maximized efficiency for your
     business and comprehensive account review.

  Implement systemic measures to obtain feedback with every interaction,
     ensuring any issues are immediately addressed.

Deltacom Experience Index
We use The Deltacom Experience Index (DEI) to track a series of metrics, from the ordering process and billing to maintenance and beyond. Through a cycle of proactive touches, we encourage feedback and then actively share it throughout the company. We turn satisfied customers into enthusiastic "Promoters" willing to recommend us to colleagues and friends.

Contact Information
Deltacom Customer Care:
1.800.239.3000

Billing inquiries: 7 am - 5 pm CT
Order status: 7 am - 5 pm CT
Service advantage and agent support: 7 am - 5 pm CT
Trouble management: 24x7

Click here for the Customer Care escalation list.

Payment Remittance
Click here to download our automatic draft agreement or remit payments to one of the addresses below. Please include the payment stub from your invoice with your payments.

Payment Via Regular Mail
Deltacom ID 1058
P.O. Box 2252
Birmingham, AL 35246-1058

Payment Via Overnight Mail
ATTN: Deltacom Retail Lockbox #1058
Regions Bank
2090 Parkway Office Circle
Birmingham, Alabama 35244

Payment Via EPAY
1.877.729.4823
1.877.PAYITCD

Daylight Savings Systems Configurations

Change PBX System Clock by CAT or MOC Mode
Daylight Savings Time - IPK & SV8100
Setting System Clock by Station Dialing
Procedure for Changing the Time and Date on the EPRO II

Voicemail Access Numbers
If you do not have your voicemail access number, please refer to your Account Information Packet, which should have received in the mail upon completion of your service installation. If you do not have your Account Information Packet please call Customer Care at 1.800.239.3000. Please have your 8-digit account number available.

Instructions
Click on the icon to view the document.

CallSaver Basic
CallSaver 1 – C
CallSaver 1 – L
CallSaver 2 – C
CallSaver 2 – L
CallSaver 3 – C
CallSaver 3 – L
CallSaver Extension – C
CallSaver Extension – L
CallSaver Auto-Attendant
CallSaver Family
CallSaver Pager
Install Adobe Acrobat Reader >>

IP VPN Web-based Management Instructions
IP VPN Service Level Agreement
IP Request Justification
BGP Request Justification
Deltacom Extranet Client Download (for Windows 95/98/NT/2000/XP only)
Deltacom Extranet Client Download (for Windows Vista only)

For additional product userguides and FAQs, please visit the Deltaview customer portal site.




Back to top of the page